Home Move broadband

[t+campbell]

Recently book a home move for broadband -  was initially the 25th nov but I called on 23rd November  to change the date to the 29th as my builder has delayed my move. I spoke to a agent at sky who confirmed this had been done. 

Woke up on the 25th to no internet( I work from home!) immediately called sky who explained that the original order had gone through and there is nothing they can do. I upgraded to a new contract during this time.

My question is can I cancel my broadband order and have it moved back to my old address? and if so how long would it take? 

My move has been delayed for at least 2 weeks so I have no home internet until this time!

[Chrisee]

@t+campbell the work of connecting and disconnecting services is done by Openreach not Sky. They have a standard 14 day lead time for all new orders so it is not going to be possible for a short period. The agent you spoke to should have warned you that this moght happen Opdnrreach being as user unfriendly as they are.

[t+campbell]

Ok so probably best to just leave it as is rather than switching back to my old property? I have to find an alternative way of getting internet - maybe a data sim.

[Chrisee]

@t+campbell Getting a mobile sim is sensible as there is no 100% guarantee that your newxservice will be installed and working quickly. Hopefully it will but we have heard of several cases of significant delay where direct fibre is involved.

[t+campbell]

Yep they have confirmed no installation until January 10th.