0

Discussion topic: High packet loss

Reply
Avatar for FKs
Level 1 icon
What's this?
This message was authored by: FKs

Message posted on ‎10 Sep 2026 09:42 PM

High packet loss

Issue started earlier today and progressively getting worse.

I have verified with continuous pings that my local router latency is under 1 ms with 0% packet loss. The loss persists on an idle wired network.

My connection is dropping 30%+ of packets directly at my first external hop.

Everything's been rebooted properly.

Report post
Post 1 of 2
47 Views
0 Likes
Reply
Reply

All Replies

Avatar for Chrisee
Level 16 icon
What's this?
Superuser
This message was authored by: Chrisee

Message posted on ‎11 Sep 2026 07:43 AM

Re: High packet loss

Posted by a Superuser, not a Sky employee. Find out more

@FKs as a first step reboot your Sky hub. If that doesn't help and you have positively excluded issues with other devices using the link poer down the hub for 60 minutes which should change the server connection at Sky's end. If still experiencinng the issue call Sky

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Report post
Post 2 of 2
30 Views
0 Likes
Reply
Reply