Discussion topic: High PING and frequent video buffering
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Message posted on 13 Nov 2025 10:10 PM
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High PING and frequent video buffering
It was fine for two months, but unfortunately, you seem to be treating me like an old customer who doesn't need to be taken care of. It's incredibly frustrating when everything is fine all day, but in the evening, the ping becomes incredibly high, making it impossible to stream movies. The connection tests on your website are a joke. Connecting my laptop to a different provider, logging into SKY, and trying the test with your devices turned off shows... EVERYTHING IS FINE. I pay you, you provide my internet. What should I do if I don't have good internet quality from you? I'll just say that I checked everything and it works in the morning, but the ping problems and frequent buffering start in the evening.
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Message posted on 14 Nov 2025 07:13 AM
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Re: High PING and frequent video buffering
you have posted in the sky stream forum - suggest you post in the broadband forum. Also this is a customer forum ..... you may have more success calling sky and logging an issue with your connection.
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
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