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Discussion topic: High PING and frequent video buffering

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This message was authored by: deceiveduser

High PING and frequent video buffering

It was fine for two months, but unfortunately, you seem to be treating me like an old customer who doesn't need to be taken care of. It's incredibly frustrating when everything is fine all day, but in the evening, the ping becomes incredibly high, making it impossible to stream movies. The connection tests on your website are a joke. Connecting my laptop to a different provider, logging into SKY, and trying the test with your devices turned off shows... EVERYTHING IS FINE. I pay you, you provide my internet. What should I do if I don't have good internet quality from you? I'll just say that I checked everything and it works in the morning, but the ping problems and frequent buffering start in the evening.

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This message was authored by: Jporch316

Re: High PING and frequent video buffering

Posted by a Superuser, not a Sky employee. Find out more

Hi @deceiveduser 

 

you have posted in the sky stream forum - suggest you post in the broadband forum. Also this is a customer forum ..... you may have more success calling sky and logging an issue with your connection. 

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
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