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Discussion topic: Hi. My connection cuts off.

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This message was authored by Nansi1 This message was authored by: Nansi1

Hi. My connection cuts off.

My connection cuts off. We work from home and it is annoying when on zoom mettings. I have tested the wifi and it looks ok. I have also switched the router off and on too. The router is old, we werent given a new one when we changed our contract. Do we need a new one? Or a booster? 

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Hi. My connection cuts off.

Posted by a Superuser, not a Sky employee. Find out more

@Nansi1  Which router do you have from the link below for your service.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 



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Nansi1
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This message was authored by Nansi1 This message was authored by: Nansi1

Re: Hi. My connection cuts off.

Thank you. It is the sky broadband hub. 
I hope I have sorted it now 🤞🏻🤞🏻
Thanks again 

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Hi. My connection cuts off.

Posted by a Superuser, not a Sky employee. Find out more

 @Nansi1 

 

The Sky Broadband Hub was released in 2019.  The single more recent model is the Max Hub (2023) which can only be obtained through paying monthly for the WiFi Max subscription supplement.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Nansi1
Topic Author
This message was authored by Nansi1 This message was authored by: Nansi1

Re: Hi. My connection cuts off.

Thank you, interesting. 

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