Discussion topic: Hi. My connection cuts off.

This message was authored by: Nansi1 · ‎10 Apr 2024

My connection cuts off. We work from home and it is annoying when on zoom mettings. I have tested the wifi and it looks ok. I have also switched the router off and on too. The router is old, we werent given a new one when we changed our contract. Do we need a new one? Or a booster?

This message was authored by: Highlinder · ‎10 Apr 2024

@Nansi1 Which router do you have from the link below for your service.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

This message was authored by: Nansi1 · ‎10 Apr 2024

Thank you. It is the sky broadband hub.
I hope I have sorted it now 🤞🏻🤞🏻.
Thanks again

This message was authored by: TimmyBGood · ‎10 Apr 2024

@Nansi1

The Sky Broadband Hub was released in 2019. The single more recent model is the Max Hub (2023) which can only be obtained through paying monthly for the WiFi Max subscription supplement.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: Nansi1 · ‎10 Apr 2024

Thank you, interesting.

Discussion topic: Hi. My connection cuts off.

Hi. My connection cuts off.

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