Hi, I seem to have lost access to our Broadband Shield.

[BarringtonAyre]

Hi, I seem to have lost access and any control to our Broadband Shield.

When I try and access it on the app it simply says either just number 1. Choose what you want and then nothing else or as per the picture below it gives me options 1.  And 2. But I can't actually access anything else.

 I called the help desk and when we tried to log on using a different browser it did the same thing.

We then tried to access everything online using my laptop and when I got to the broadband shield part the broadband shield was greyed out and it said to check back when my broadband was active even though it is active.

I have young children at home so this is one of the reasons we chose Sky Broadband and so if I can't access the shield I will need to change provider.

The very helpful chap on the phone did deactivate and then reactivate the shield but still nothing worked

He then suggested I try here

looking forward to any help out there please

Thank you

[AndrewTaz]

I'm having a similar problem - when going into the option for broadband shield, it's greyed out with "something went wrong" and please "try again" after 20-30 time using iPhones, iPads and two different laptops am not very impressed 

[Chrisee]

@AndrewTaz the most frequent cause is you are not signed in with the Sky ID linked to the account check that you afe using the correct id if you are certain you are call Sky as the permisiions nedd to be reset.