Help

[ZCjW]

My sky tv constantly freezes and cut outs and doesn't load by my WiFi Works fine And no I do t have sky glass

[JimM1]

@ZCjW As you say that you do not have sky Glass, then you do not have a sky branded TV is that correct!

[ZCjW]

Correct- i bought Internet and sky tv(watching on own tv)

Since installing it has done this which is almost a month now - I cant watch a full episode or movie apps work a little better but still freezes - when I check the sky app and do a troubleshoot nothing is ever "wrong" 

[JimM1]

@ZCjW Try taking a look through the help link below!

https://www.sky.com/help/articles/connect-devices-to-broadband-start

[ZCjW]

Thank you i have tried this - do you have number I can call sky directly please 

[JimM1]

@ZCjW Number is in the link, just see the need more help, and it will be tomorrow now!

https://www.sky.com/help/home

There is a whole Forum on the sky Puck so that you are aware!

[ZCjW]

Thank you