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This discussion topic has been answered Discussion topic: Help with Switching from Sky Q Modem to 3rd Party Modem (Asus DSL-AX82U)

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This message was authored by: yozerkah

Help with Switching from Sky Q Modem to 3rd Party Modem (Asus DSL-AX82U)

Hi everyone,

 

Last couple of days i have been searching on the forum and google to setting up my new modem-router for  home. However, I 've experienced very strong attitude from Sky costumer service regarding their T&C and I could not find any solution across the from and google too.

 

As all you know, Sky does not help us to set our own 3rd party modem/routers as they are checking the network through their own product. Last couple of days I have found some details to set up my new modem but I could not success.

 

First of al,l I do not have fibre internet and I use;

  • Sky Broadband Essential Plus - Great for browsing and email, with average download speeds of 11Mb/s. And it comes with extra features like flexible engineer visits, daily checks on your line and more.

So on the asus router set up page, i have 2 options, which one i needed to choose ?

SKY(MER) or SKY(PPPOA).

 

(removed)

 

Still could not work.

 

Thirdly I have Master Socket 5C from openreach BT on the wall where I put my cable in. I changed master microfilter from sky with ASUS one as wel,l if this information works out.

 

After all of those websites forums etc. I just confused with everything as I am not a tech guy.

 

I would be really appreciated if you could help me with this issue to set up my new modem on sky broadband.

 

Thank you in advance for you assistance.

 


Moderator note: Removed third party link.



Best Answers
This message was authored by: jamesn123 Answer

Re: Help with Switching from Sky Q Modem to 3rd Party Modem (Asus DSL-AX82U)

Posted by a Superuser, not a Sky employee. Find out more

@yozerkah 

Since you are not on Fibre it should be the PPPOA option in the WAN settings

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

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This message was authored by: jamesn123 Answer

Re: Help with Switching from Sky Q Modem to 3rd Party Modem (Asus DSL-AX82U)

Posted by a Superuser, not a Sky employee. Find out more

@yozerkah 

Since you are not on Fibre it should be the PPPOA option in the WAN settings

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

Did this answer not help you?

Reply