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Discussion topic: Help set my new hub up

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Avatar for Anitamc
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This message was authored by: Anitamc

Message posted on ‎08 Dec 2025 07:17 AM

Help set my new hub up

Ive got a new Internet and when ive set it up its not connecting. It's all on but the light is red not green
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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎08 Dec 2025 07:37 AM

Re: Help set my new hub up

Posted by a Superuser, not a Sky employee. Find out more

@Anitamc 

You haven't said which hub you have or which light is red. This link explains the lights on the various hubs

https://www.sky.com/help/articles/hub-lights-explained-start


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This message was authored by: JimM1

Message posted on ‎08 Dec 2025 08:42 AM

Re: Help set my new hub up

@Anitamc What is the activation date for your Broadband connection that sky has given you? That is the date you go live on and not before that time!

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