Posted by a Superuser, not a Sky employee. Find out more
@LozzaW60 Use this link to check if there are any issues locally that may identify a known fault which could be affecting multiple households ~ https://www.sky.com/servicechecker
Its always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so we tend to advise trying it again later.
Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.
Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky accept it's fine for customers working from home to use it, they won’t receive additional or quicker support.
▪️ I AM NOT A SKY EMPLOYEE ▪️ [I only provide help on the forum boards so Private/Direct Messaging is switched off] ▪️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
I'm having the exact same issue with red "voice" light. All test links say there is no issue but I have no internet access and all devices have been disconnected
You can use this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later: https://www.sky.com/servicechecker
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