Help needed

[Sarahbrown]

My internet is down I have green lights apart from voice which is amber I've already reset the box about a hour ago and now no internet but it's been fine for the past hour 

[mae-3]

@Sarahbrown 

Is it fine now or down, unfortunately, your post seems contradictory in whether you are saying it's down or up.

[Sarahbrown]

My apologies it was flashing amber so I reset everything then was fine for about a hour then the voice light was amber so I've reset it again now I only have a green power light and a green Wi-Fi light other two lights are out and now have no internet 

[mae-3]

@Sarahbrown 

Unfortunately, Sky isn't available currently until the morning, so I'd check in the morning to see whether it is still down if so report the fault to Sky.

[Sarahbrown]

Ok thought that might be the case thank you for your help