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Discussion topic: Help much needed as ont box missing power lead

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Avatar for Marie301
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This message was authored by: Marie301

Message posted on ‎01 Apr 2026 08:34 PM

Help much needed as ont box missing power lead

Unable to set up broadband band at property. Ont open reach box missing power lead? Unsure where I get one? Internet says I need a purple cable to connect to ont box but my sent white lead? New to sky and due to set up sky glass asap. 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎01 Apr 2026 09:49 PM

Re: Help much needed as ont box missing power lead

Posted by a Superuser, not a Sky employee. Find out more

@Marie301 

Has your broadband been activated, if so you can either call Sky or if you prefer we can escalate your post here to Sky's messaging team who will contact you tomorrow via a private chat bubble on here.

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