Hello, My Internet keeps dropping.

[Moaty]

My Internet keeps dropping every 5 minutes. When it comes back, it seems to come back in stages. Starts with WIFI symbol, with an exclamation mark. Then just the WIFI symbol. Then disappears again. Done the on and off approach, but no change. 

[jamesn123]

Hi @Moaty Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump... 

[dean9999]

[dean9999]

I'm having the same issue all day - driving me a bit potty! it keeps dropping, reconnecting etc

[jamesn123]

@dean9999 

Your stats show the connection is indeed dropping but the line doesnt look unhealthy. 

Have you tried running the line test in the My Sky app?

[Moaty]

I did the test earlier,  but came back as fine (green ticks). According to other users in the house, it happened yesterday as well so maybe temporary issues. No loud playing of their streamed programmes, so there are some benefits!

[Andrew237]

I'm have similar issues, Internet keeps dropping out devices say connected to the router but without Internet.

[Ilie67]

The conection is not good enough. I have reset the device several times and still the same

 Please help me with this situation.  Waiting for your reply. Thank you