Low/No Wi-Fi upstairs

[Stacey1232]

Hi all After some advice, brand new Sky customer after having just moved, broadband was activated Tuesday and still have no consistent Wi-Fi upstairs. I'm lucky to get anything over 'Poor' and if it hits 'OK' it lasts minutes and boots me off any work calls. I'm having to Hotspot my phone to WFH. Is there a booster at all? I've moved my router around the lounge as far as I can with my ONT box, placed it high, low and it's all good downstairs just doesn't reach upstairs well in any of the rooms. I've got the Sky Max Hub with the Sky Full Fibre 100 subscription. Many thanks Stacey

[TimmyBGood]

@Stacey1232 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

[Stacey1232]

Hi, thanks for your response, appreciate it. Is there a specific number please as I end up having to go around the houses. Thanks Stacey