Discussion topic: Hello. I moved home with my broad band. Tried to connect it in the new house but it hasn't connecte.

This message was authored by: Nonsobc · ‎15 Jul 2023

Sky broad band not working after moving to a new location

This message was authored by: GD1 · ‎15 Jul 2023

@Nonsobc Did you book a home move through Sky? Where you given an activation date?

Without doing the home move your broadband doesn't follow you when you move as it needs to be disconnected at your old address and connected at your new address.

https://www.sky.com/help/articles/home-move-before-you-book

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

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This message was authored by: GD1 · ‎15 Jul 2023

@Nonsobc Did you book a home move through Sky? Where you given an activation date?

Without doing the home move your broadband doesn't follow you when you move as it needs to be disconnected at your old address and connected at your new address.

https://www.sky.com/help/articles/home-move-before-you-book

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: TimmyBGood · ‎15 Jul 2023

@Nonsobc

Unfortunately if you didn't book the move through Sky, you're now facing at least a two week wait. As @GD1 indicates, a broadband service does not follow an ISP router around the national telecommunication network: it's specifically provisioned by Openreach at a particular address and that has a minimum ten working day lead time.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: Nonsobc · ‎15 Jul 2023

No I moved home without booking it. So what do I do now?

This message was authored by: GD1 · ‎15 Jul 2023

@Nonsobc Please see the link posted in my earlier reply.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Discussion topic: Hello. I moved home with my broad band. Tried to connect it in the new house but it hasn't connecte.

Hello. I moved home with my broad band. Tried to connect it in the new house but it hasn't connecte.

Re: Hello. I moved home with my broad band. Tried to connect it in the new house but it hasn't conne

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Re: Hello. I moved home with my broad band. Tried to connect it in the new house but it hasn't conne

Re: Hello. I moved home with my broad band. Tried to connect it in the new house but it hasn't conne

Re: Hello. I moved home with my broad band. Tried to connect it in the new house but it hasn't conne

Re: Hello. I moved home with my broad band. Tried to connect it in the new house but it hasn't conne

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