@Boz49
Given that 'Essentials' (ADSL) has a maximum speed of 24Mbs then reduced by distance from the telephone exchange, those are entirely plausible speeds.
If you post your Hub stats, we'll have some information about your particular phone line and internet connection to work with.
Note that it's speed arriving at the Hub which counts against the minimum speed guarantee, not speed test website results on a wireless device.
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
