Hi Ive recently joined sky. Not yet connected to the Internet but have had Kelly come out and fit the inside ONT and router. Although they fitted this and the box on the outside, they said that they were having issues on getting the fibre to my property as it is underground and where it was was arkward. Moving forward they said that BT will be out at some point to get the outside connected to my property. So now im none the wiser what happens. Not ringing sky up just yet but has anyone else had this sort of issue. Thanks
Re: Having issues connection from outside my property
@MsHe You would be better to call sky for an update to when it's going to happen if kelly where tasked with it all and did not complete it as a one hit install that it sounds like, then you are now in the lap off whenever! If was only today then allow at least a day before calling!
Re: Having issues connection from outside my property
72 working hours for openreach to provide and update or resolution, if the visit was today then sky will potentially not have any update over the weekend
it all depends on how quickly the subcontracted engineer updates openreach with what is required
