Discussion topic: Havent recieved broadband box
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Message posted on 14 Jul 2025 04:43 PM
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Havent recieved broadband box
I ordered the broadband box in May, it is now July and everytime I ring and ask about the delivery they keep telling me they sent someone out. This has been going on for weeks. I seriously need advice and help asap. I need the broadband by July 17th
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Message posted on 14 Jul 2025 04:53 PM
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Re: Havent recieved broadband box
Hubs are dispatched through Royal Mail and usually arrive between 1-5 days prior to activation. Once dispatched you should be able to track it.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 14 Jul 2025 05:22 PM
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Re: Havent recieved broadband box
@charleyb5 Do you have any current broadband from sky and if so why a new box!
Message posted on 15 Jul 2025 01:55 PM
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Re: Havent recieved broadband box
No, I haven't recieved any box at all. They installed the fibre and thats it. Its been 2 months waiting for a box and everytime I ring about it they keep telling me they will have it sent out in 1-4 working days.
Message posted on 15 Jul 2025 01:57 PM
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Re: Havent recieved broadband box
We use AN POST here, and i've been waiting 2 months for a box. I moved homes but never used Sky before, probably one of the worst experiences ever.
They installed the fibre about a month ago and thats it.
Message posted on 15 Jul 2025 02:55 PM
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Re: Havent recieved broadband box
@charleyb5 Would expect you should be able to see the order progression by now regarding the dispatch off the sky Hub to you in your account!
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