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Discussion topic: Haven’t received my hub but broadband goes live tomorrow

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Message posted on ‎22 Jan 2024 11:36 AM

Haven’t received my hub but broadband goes live tomorrow

My broadband is due to go live tomorrow but am still yet to receive my hub. Will I be left without Internet? 

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Avatar for cookiemonsteruk
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This message was authored by: cookiemonsteruk

Message posted on ‎22 Jan 2024 11:38 AM

Re: Haven’t received my hub but broadband goes live tomorrow

Posted by a Superuser, not a Sky employee. Find out more

@JamesA89 

 

Does it give any info in your orders on your my sky app about tracking?

 

 

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Message posted on ‎22 Jan 2024 11:56 AM

Re: Haven’t received my hub but broadband goes live tomorrow

Yeah it's been received by Royal Mail but no further tracking

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This message was authored by: cookiemonsteruk

Message posted on ‎22 Jan 2024 12:01 PM

Re: Haven’t received my hub but broadband goes live tomorrow

Posted by a Superuser, not a Sky employee. Find out more

@JamesA89 

 

Is your activation still showing for tomorrow?

 

Get back to us after last post tomorrow if you still haven't received it and we will escalate this to sky for

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
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This message was authored by: JamesA89

Message posted on ‎22 Jan 2024 12:08 PM

Re: Haven’t received my hub but broadband goes live tomorrow

Yeah activation date still saying tomorrow. Will do thanks for the help 👍 

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