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Discussion topic: Very Slow Speed and Wifi dropping since one month

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This message was authored by: CHARAN23

Message posted on ‎22 Jan 2024 11:16 AM

Very Slow Speed and Wifi dropping since one month

I am paying for high speed internet and I am getting sub speed of 80 mbps download and 25mbps upload

 

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Avatar for cookiemonsteruk
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This message was authored by: cookiemonsteruk

Message posted on ‎22 Jan 2024 11:18 AM

Re: Very Slow Speed and Wifi dropping since one month

Posted by a Superuser, not a Sky employee. Find out more

@CHARAN23 

 

Can you post your hub stats

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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Avatar for CHARAN23
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This message was authored by: CHARAN23

Message posted on ‎22 Jan 2024 11:55 AM

Re: Very Slow Speed and Wifi dropping since one month

Status of your broadband and WiFi network
Broadband Connected
WiFi Enabled
WiFi Network Name (SSID) SKY8DSTT
WiFi Network Visible Yes
Current WiFi Channel  (2.4 GHz) Ch 11 @20MHz (5 GHz) Ch 36 @80MHz
WiFi Encryption WPA2-PSK
VoiceConnected
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This message was authored by: cookiemonsteruk

Message posted on ‎22 Jan 2024 11:58 AM

Re: Very Slow Speed and Wifi dropping since one month

Posted by a Superuser, not a Sky employee. Find out more

@CHARAN23 

 

Those aren't the stats.

 

Click maintenance along the top

Sign in with

 

Username    admin

Password      sky or wifi password

 

Click show statistics at the bottom of the page

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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This message was authored by: TimmyBGood

Message posted on ‎22 Jan 2024 12:43 PM

Re: Very Slow Speed and Wifi dropping since one month

Posted by a Superuser, not a Sky employee. Find out more

@CHARAN23 

 

I'd note that 80Mbs in and 20Mbs out is the maximum speed of 'Superfast' broadband.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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