Have you reported your issues all SKY customers Avenue Rd N12,

[Vickymid]

Sky saying no issues 

out road group chat says different! 

[GD1]

@Vickymid  Your other thread has been merged, you don't need to create multiple threads as it won't get your issue resolved any quicker.

Haver you used this link?  https://www.sky.com/servicechecker

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

[Vickymid]

Of course! The whole road and all servers now down. 

[Daniel0210]

@Vickymid 

You need to contact Sky and report your own issue. This link outlines auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it, It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your account.

[TimmyBGood]

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@Vickymid wrote:

Of course! The whole road and all servers now down. 

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That would make imply local Openreach equipment damage or failure affecting all ISPs, and as a consequence Openreach will be attempting to remedy the issue: there's nothing any individual ISP can do to expedite that process, and their personnel can't touch the Openreach infrastructure.

[Vickymid]

Yep. It's just frustrating that unless issues get reported Sky have no clue, and being able to report an issue is such a difficult task! Not a customer friendly system, obviously designed by people who don't look at things from the consumer perspective. 

[TimmyBGood]

@Vickymid 

Typically area outages don't need individual reporting: that just causes multiple notifications to Openreach about an issue they are already aware of from their own monitoring.

[Vickymid]

You'd think though another person has just been on to Sky and they've booked her engineer to her home...

obs not been  informed by Sky it's an open reach issue. 

TT & BT customers been informed it's open reach. 

just really poor. Depends who you speak to at Sky - just No Consistency. 

[jamesn123]

@Vickymid 

Because the fault likely lays with Openreach who in turn actually have to report the infrastructure problem to Sky. Its very unlikely that a level 1 support tech would get notified of such an outage if its small scale and over a bank holiday weekend hence why the agent would have booked an engineer for an individual on your street. Sky have millions of customers & Openreach serve millions of homes not everything does or will work like clockwork.