Had a text message, it looks like a scam

[Damien.88]

Hi just had a text message looks like a scam can anyone help

Your Broadband & Talk services are switching to a new provider. We'll confirm any charges due by letter. If you have questions please call 03337 594 684

[GD1]

@Damien.88  It may be genuine, you can call Sky from your Talk landline on 150 to confirm.

[Highlinder]

@Damien.88Is your broadband and phone service with 2 different companies?

[jamesn123]

@Damien.88 

Have you initiated a change of broadband provider recently?

[Damien.88]

No not changed provider?

[jamesn123]

@Damien.88 

Probably a scam then but might be worth calling Sky to check they havent changed anything on your line

[Highlinder]

@jamesn123Was there not information going out to certain customers that had their phone as in talk with one provider and broadband with another, just wondering if it is this.

[cookiemonsteruk]

@Highlinder 

Correct. If moving to fttp and just want broadband and keep your phone number elsewhere

[Highlinder]

@cookiemonsterukI saw a post from one of the CMs talking about customers who have 2 providers for telecoms being told they have a choice.

[Daniel0210]

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@Highlinder wrote:

@cookiemonsterukI saw a post from one of the CMs talking about customers who have 2 providers for telecoms being told they have a choice.

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Those letters/emails were going out just after 21 January.

[cookiemonsteruk]

@Highlinder 

Yep , some customers still pay line rental and calls to one company and broadband to another. But the idea is to give customers choice but not sure what'll happen to the line rental if they want seperate providers

[Daniel0210]

If they do nothing they'll still be able to use their phone, but eventually the calls will revert to their line rental provider and they may end up being charged more as they won't have an inclusive calls package.

[cookiemonsteruk]

@Highlinder 

Thanks for the pm.

@Daniel0210 highlinder just pm'd me the whole thread 👍

[Twinkletown]

I've had the same text and message in my inbox on sky account saying the same that I've cancelled and we havent we still have time in our contract so end dates not up either. This must be a system error?! 

[Dottiecrew]

Recieved message saying my provider iss changing and charges will be sent via letter, any questions call 03337 594 684. This came through on the thread from sky where I get my monthly mobile bill text through from them. Will call from landline tomorrow but I'm concerned. If scam how does it show om official sky message thread