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Discussion topic: HUB is constantly dropping out
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This message was authored by: TalliA
Message posted on 12 Jul 2026 12:02 PM
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HUB is constantly dropping out
Hi, for at least a month now our HUB drops out everyday. Today it has dropped out early hours of the morning and has not yet come back on. Ice tried resetting it - it has not worked. The only green light showing is the power, all the rest are either off completely, flashing or amber.
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 12 Jul 2026 12:13 PM
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Re: HUB is constantly dropping out
Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
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