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Discussion topic: HS7

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Message posted on ‎29 Oct 2024 12:10 PM

HS7

I have just rung the helpline asking for help with my wifi. I was told there could be an issue? 

I was told to go online and test broadband and wifi,  which I have done so .they are telling me there is no problem?? But I'm still having wifi issues? what can I do? Please?

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This message was authored by: jamesn123

Message posted on ‎29 Oct 2024 12:12 PM

Re: HS7

Posted by a Superuser, not a Sky employee. Find out more

@HS7 

What exactly is your issue?

Is your broadband down or is the WiFi just slow?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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Message posted on ‎29 Oct 2024 12:31 PM

Re: HS7

Thank you......I have no wifi whatsoever on my mobile at home. Never been a problem until a few days ago it's just gone!!

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This message was authored by: Chrisee

Message posted on ‎29 Oct 2024 12:33 PM

Re: HS7

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@HS7 the lights on the hub can help, diagnose the issue see https://www.sky.com/help/articles/hub-lights-explained-start if you follow that trouble shooter it should tell you what to do. 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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