Guaranteed wifi speeds

[Jake82]

It seems to be most days that the wifi drops below 10 which is no where near what we are meant to be getting and if this carries on we will be looking to leave your selves and getting wifi somewhere else

[TimmyBGood]

@Jake82 

Perhaps note that the Guaranteed Minimum Download Speed is for broadband, not WiFi, and actually 'guarantees' a small refund rather than speed.

[Jake82]

OK we have been guaranteed minimum 150 and we barley ever get that and it never seems be be quick any evening and it's getting annoying the wifi is slower with this new box than it was with the old one 

[Jake82]

 

[TimmyBGood]

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@Jake82 wrote:

 the wifi is slower with this new box than it was with the old one 

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Numerous posts suggest the white Max Hub underperforms in some households.

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@Jake82 wrote:

OK we have been guaranteed minimum 150 

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That would be for a connection to the Hub over ethernet cable, not WiFi.

[Jake82]

Well the whole thing seems **bleep** so I will be looking to leave soon as we was not told any of this and just all seems a joke and constant problems 

[2muchTV]

As previously mentioned @TimmyBGood  I would suggest testing the speed you are getting at the Sky hub using an ethernet cable.

The speeds you get at the hub should be close to what you are paying for. 

WiFi speed and range are another matter.

I am typing this message on my phone using 5GHz WiFi and speed is 185/95.

Download speed is well below what I am paying for, but this is not a cause for complaint.

My current ISP does not supply any broadband hardware and their responsibility ends at the ONT...  no WiFi guarantee of range or speeds etc.