Guaranteed broadband speeds not received for 2 months

[Syko6]

Back in December I renewed my various packages with Sky.

I received the new hub with allegedly guaranteed broadband speeds (Fibre 150).

nearly 2 months later I'm still waiting for that speed to be received. I'm also a Sky Glass customer, I love watching live sports, however I'm no longer able to watch live sports, as the speeds I'm receiving mean it's like watching a badly dubbed video.

if the so called guaranteed speeds can't be achieved, just tell me. If it's related to the line coming into my property just tell me. Don't charge me for a product or service I'm not receiving which in turn is affecting another of your services. 
I've spoken to customer services multiple times then received replacement hub still same issue.

I'm probably going to just cancel and go elsewhere.

[Chrisee]

@Syko6 you are not talking to Sky by posting in the forum you need to call them if you want their help.

The minimum sped guarantee applies to the speed to the hub not to your devices. You can check the spedd by loging intomthe Service Checker in the My Sky app as Sky test tge speed every day intially it displays the last test result. Click on the broadband link it will show the recent history and tge guarareed speed for your line. If the speed is below the guarantee it should offer further support. 

In many cases the speed to the hub is good and the issue is poor wifi in your home. You can check the speed your Glass TV is connecting at by running the Network test in the Get Help menu of the Netflix app. You need at least 25Mb/s to watch in UHD but up to 35Mb/s is useful. Less than that and you will hit issues. Ideally you would use an ethernet cable but if thst isnt practical you may need to getva wifinextender.