Granulated Netflix and slow computer internet

[Scandic+81]

Over the last 4 weeks we have experienced slow performance using the internet and have reset our router without any improvement. I would like to raise a case even though our connection seems okay according to the "sky connection tool" this is not what is experienced in day to day usage. //Sean

[cookiemonsteruk]

@Scandic+81 

If you have a black sky router could you post your broadband statistics

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...