Google Nest Cameras constantly dropping out

[Chrisdjones800]

We've recently updated our router. Since we installed our new router both our external nest cameras have had connection issues. Multiple times during the day, either or both cameras stop working due to lack of connectivity. We did not have the same issue with our previous router. 

Also, the signal strength to our Peloton tread is weak which causes the treadmill to stop if it loses signal whilst in use. 

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[jamesn123 · Accepted solution]

@Chrisdjones800 

It seems to be quite common for people to notice the WiFi signal is a bit weaker for the Sky max router. You have a few solutions really;

- Get some boosters from Sky

- Use your old hub if you have it

- Use a 3rd party router for better coverage. 

[Chrisdjones800]

Thanks everyone. 

We ended up speaking to SKY who have sent us a booster which has solved both issues.