“Good” speed but buffers whilst streaming

[ejwl]

Speedtest claims 600mbps yet whilst streaming it constantly buffers and takes a long time to load even comments on social media. Feels slower than our old broadband that had maximum 200mbps! Have reset the hub multiple times and ensured it's in the best spot but it doesn't seem to have an affect.

[Jason-]

Hello @ejwl, 

Thanks for taking the time to join our Community and make your first post! 🥳

We're sorry this is to report issues you're having with your Sky Broadband connection and we'd like to help get things working better. I'll send you an invite to a private chat shortly and we can help you get things sorted.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-