This discussion topic has been answered Discussion topic: Getting my router
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Message posted on 07 Mar 2026 08:11 PM
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A simple question I know but does the engineer bring a router with him when he sets up my broadband?
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Message posted on 07 Mar 2026 08:31 PM
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Hubs for new activations are normally dispatched via Royal Mail to arrive a 'few days' prior to the activation date.
Once sent out you can usually track its progress. The postie will usually leave it hidden if no one is in. You shouldn't need to sign for it. They should also pop a card through the letterbox telling you where it was left and the tracking should show some information on it too.
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
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Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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Message posted on 07 Mar 2026 08:31 PM
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Hubs for new activations are normally dispatched via Royal Mail to arrive a 'few days' prior to the activation date.
Once sent out you can usually track its progress. The postie will usually leave it hidden if no one is in. You shouldn't need to sign for it. They should also pop a card through the letterbox telling you where it was left and the tracking should show some information on it too.
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Message posted on 07 Mar 2026 08:36 PM
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Re: Getting my router
@Seadogw2 Are you also expecting an Engineering Installation and not a self install?
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