0

Discussion topic: Geoff666

Reply
This message was authored by: Geoff666

Geoff666

My broadband went down a few days ago. I've done all the usual steps. I tested broadband, booked an engineer (as requested, I problem was found) and every time I look to track order it says canceled. 

Power and Pon lights working 

Los is off and Lan is now off after flashing for most of yesterday.

Send help, semoga i Have A son with an important online game appointmen. Anyone with gamers at home will understand

 

 

Reply

All Replies

Avatar for Geoff666
Level 1 icon
Topic Author
This message was authored by: Geoff666

Re: Geoff666

Autocorrect did me bad sorry for all the mistakes. I can't see well. 

This message was authored by: Daniel0210

Re: Geoff666

Posted by a Superuser, not a Sky employee. Find out more

@Geoff666 

Contact Sky to see what the current position is with your engineer visit. 

Sky normally quote 2 WORKING DAYS as a potential fix time. This is the service level agreement in the UK between ISP's and Openreach for fixing a fault as Openreach claim to be successful within that timeframe in 85+% of cases.

 

Im afraid gaming will not bring any extra or quicker support.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Reply