Discussion topic: Geoff666
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Message posted on 13 Sep 2025 05:41 PM
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Geoff666
My broadband went down a few days ago. I've done all the usual steps. I tested broadband, booked an engineer (as requested, I problem was found) and every time I look to track order it says canceled.
Power and Pon lights working
Los is off and Lan is now off after flashing for most of yesterday.
Send help, semoga i Have A son with an important online game appointmen. Anyone with gamers at home will understand
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Message posted on 13 Sep 2025 05:44 PM
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Re: Geoff666
Autocorrect did me bad sorry for all the mistakes. I can't see well.
Message posted on 13 Sep 2025 05:46 PM
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Re: Geoff666
Contact Sky to see what the current position is with your engineer visit.
Sky normally quote 2 WORKING DAYS as a potential fix time. This is the service level agreement in the UK between ISP's and Openreach for fixing a fault as Openreach claim to be successful within that timeframe in 85+% of cases.
Im afraid gaming will not bring any extra or quicker support.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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