Full fibre 100 kit

[lulu2004]

Our postman has delivered our kit for full fibre 100, all we got was a lead,should there be more stuff ? Thanks in advance 

[Waveman]

May need a bit more info, based on what you have said then this might help.

When you ordered your package, did you have to pick a date for an engineer visit? If there has not been fibre before then an ONT will need to be installed along with the fibre.

If you already have an ONT (Small white box on your wall where the fibre plugs in) & you already have one of the newer routers (SR203/SR213) then you will only get an ethernet cable from Sky. 

This cable goes from the ONT socket to the WAN socket on the back of your router.

The problems start if you have not been at your address long and the previous occupants removed the ONT or its power supply, they should alsways be left in the property, but that does not always happed. Somtimes just the power supply vanishes somtimes the whole thing.

If you don't have an ONT then you will need to call sky to let them know Openreach will have to come and install one.

[JimM1 · Accepted solution]

@lulu2004 If you already have a sky Broadband Hub, then that get's used, and the new cable sky sent is for connecting to your new ONT Fibre modem that will be installed for your FF100 package!

[lulu2004]

Thanks for that, I thought as much, yes we have the hub, they coming to put the box on the outside on 12 nov, will they fit the white box modem at the same time ?