Discussion topic: Full Fibre initially applied for - can't see updates for this in My Help Requests

This message was authored by: RAC25 · ‎20 Aug 2025

Hello,

I'm just new in renting a property and I have applied for a Full Fibre on May. Since there are some needed approval from the landlord/building management, Sky has given me a temporary account which I am using now but super slow.

I've been receiving SMS about the update of this Full Fibre account, but it seems I cannot get through to the link they have provided: https://myhelprequests.sky.com and view (a 10-digit number) which requires me to log in and of course if I log in I'm going automatically to my temporary account.

Is there someone who can help with this please? The Sky Assistant is not helpful, even the agent has been trying to upgrade my temporary account to the Full Fibre one.

Thanks,

R

This message was authored by: Chrisee · ‎20 Aug 2025

@RAC25 you wil need to call Sky as only they can sort the account details for you.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

Discussion topic: Full Fibre initially applied for - can't see updates for this in My Help Requests

Full Fibre initially applied for - can't see updates for this in My Help Requests

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Re: Full Fibre initially applied for - can't see updates for this in My Help Requests

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