Full Fibre Scam Text?

[JimM1]

@Esther22 The official sky link is below!

Full Fibre broadband at no extra cost | Sky Help | Sky.com | Sky Help | Sky.com

[caesarome]

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@Esther22 wrote:

 I am certain this is a scam as Sky normally communicates via email about these type of things. Upgrading for free also seems too good to be true. Is there anybody from Sky who could please clearify the situation?

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@Esther22 

While you are right to be cautious and you can't go wrong if you do Sky have started sending out messages via WhatsApp as confirmed here:

https://www.sky.com/help/articles/full-fibre-broadband-at-no-extra-cost

[EYPATTY]

• Hi, all I can say is that I was like you but I went ahead and it was all above board and I've had my full fibre fitted by openreach and confirmation that my charges or contract won't change.  The engineer also moved my landline over to full fibre.  Everyone will eventually have to move over to full fibre and I think sky were a little disappointed that not that many have taken up the offer so they decided to send whatsapp and texts to try to persuade people to take it.  You are right to be suspicious but on thus occasion I think you should be OK. I can only speak from My own experience. 

[BobMc1]

I also recieved the Sky upgrade to full fibre at 'no extra cost'  ...  then 2 months later guess what.. a letter from Sky telling me that the subscription charges will be changing.. an extra £3.00pm for Sky full fibre...!    they then go on to tell me I have made changes to my package.... a further £3.00 pm  and I will receive Disney... (I don't want it and haven't asked for it),  HBO max.. I haven't a clue what this is but I don't want it... and Hayu... is it a foreign language?     I got rid of Virgin for similar reasons of prices just going up and up and now Sky seems to have the same idea... so I'm already getting a sense of these companies having a conspiracy in order to fleece unsuspecting new subscribers... I think its time to talk to my MP I'm absolutely fed up with this cavalier behaviour .

[TimmyBGood]

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@BobMc1 wrote:

I also recieved the Sky upgrade to full fibre at 'no extra cost'  ...  then 2 months later guess what.. a letter from Sky telling me that the subscription charges will be changing.. an extra £3.00pm for Sky full fibre...!   

That would be the annual price increase applied every April: it would have gone onto your previous broadband if you hadn't moved to FTTP.

https://www.skygroup.sky/en-gb/article/an-update-on-our-prices 

they then go on to tell me I have made changes to my package.... a further £3.00 pm  and I will receive Disney... (I don't want it and haven't asked for it),  HBO max.. I haven't a clue what this is but I don't want it... and Hayu... is it a foreign language?   

Those are streaming apps delivered on Sky television hardware, and unrelated to your broadband subscription.  The bundled apps are 'free', but the annual price increase applies to television subscription too.

https://www.skygroup.sky/en-gb/article/sky-brings-together-netflix-disney-hbo-max-and-hayu-into-one-... 

 I got rid of Virgin for similar reasons of prices just going up and up and now Sky seems to have the same idea... so I'm already getting a sense of these companies having a conspiracy in order to fleece unsuspecting new subscribers... I think its time to talk to my MP I'm absolutely fed up with this cavalier behaviour .

I'm afraid that in this instance there's not a case to argue.  The annual price increase is written into the contract and nothing to do with you changing broadband technology, and the additional streaming apps aren't adding cost to the television subscription.

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