Full Fibre Scam Call

[MPack]

WARNING! Just a quick heads up, I received a phone from 'sky' last night offering to install full fibre to my address due to the copper switch off. The agent wanted me to give him my password or mother's maiden name to verify I was the account holder. I questioned whether this was a legit call and said I would not provide this information. He became very frustrated and pushy, which only heightened my spidey senses further and I more convinced it was a scam. He ended the call after I told him in wouldn't give him the information for about the fifth time.

Today I contacted Sky to see if this was legit (I would be interested in full fibre install for free because our copper connection is shocking). Sky confirmed that it was a scam! Please be aware of this - the number came up as sky on my phone and the agent knew some information about me. I have seen that other people have received WhatsApp or text messages related to the copper switch off, but this was a call from a scammer and it was not pleasant and I can see how more vulnerable people could be convinced it is legit. 

[Chrisee]

@MPack Sky are making outgoing calls of this type so while your call may have been a scam the request for the phone password is a standard start of a legitimste call. One suggested tactic is to give the wrong password intentionally as a scammer will pronbably acceot thst while a genuine Sky agent will not allowing the customer to decide if to carry on with the call or not. The genuine agent is allowed to give a prompt set when the password was created so mother's maiden name is quite common.