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Discussion topic: Full Fibre Install - My engineer did not turn up

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This message was authored by: Philbert77

Full Fibre Install - My engineer did not turn up

We had a sky engineer booked in to install our new full fiber on the 24th of Febuary  between 1pm and 6pm but he did not turn up, We had no messages or phone calls from the engineer saying he would not make it. Can i now rearrange for an evening visit as im not taking another afternoon off, Can i also get any compensation for my wated time at home.

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This message was authored by: TimmyBGood

Re: Full Fibre Install - My engineer did not turn up

Posted by a Superuser, not a Sky employee. Find out more

@Philbert77 wrote:

Can i also get any compensation for my wated time at home.


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https://www.sky.com/help/articles/auto-compensation 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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