Full Fibre Availability Discrepancy

[Hunter+M]

My in-laws have sky broadband (copper wire and very slow).

Openreach (and other searches) show full fibre to be availabel at their address.  Sky claims that only part fibre is available (more expensive than full fibre!).

But they also show full fibre to be available at other houses in their street, including both next door neighbours.  Sky appear to be unable to explain this to us, other than repeating "it's not avialable".

Does anyone have insight as to why this would be, and how to get round the problem?

[cookiemonsteruk]

@Hunter+M 

Could you enter your full address below and post the table and notes after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[TimmyBGood]

@Hunter+M 

Does the property have a name as well as a number?

[Hunter+M]

No house name - just a number.

[Hunter+M]

Hi,

I've done the check via the link you posted.  Here is the screenshot.

[cookiemonsteruk]

@Hunter+M 

Just checking was that your in laws address?

It did say active service exists

[Hunter+M]

Yes, that's the right address.  They currently have broadband, but not FTTP.  It's exceptionally slow.

[cookiemonsteruk]

@Hunter+M 

Is this a house they have moved into recently ?  Openreach are of the opinion that someone still has fttp at the address

[Hunter+M]

No, they have been there for over 20 years.  They deffo do not have FTTP.

[cookiemonsteruk]

@Hunter+M 

The only thing that springs to mind is "ceased line "but that requires a fttp line in the first place and previous occupiers not  cancelling when they moved .. obviously thats not the case.  Normally how ceasedline is dealt with is by requesting a line from sky until such a time when whatever glitch caused that is sorted.

Again you are sure that the address is 100% correct for your in laws

[Hunter+M]

Sake.  Looks like they gave me the wrong postcode!  I'll redo the check and will post again with the right info...

[Hunter+M]

Ok, let's try this again,  Apologies for the wrong info the first time,  I have triple-checked...

[cookiemonsteruk]

@Hunter+M 

Any idea when they became aware that fttp was available . Did they receive an openreach flyer .  Sky can be a few weeks behind other isps in receiving the openreach database updste

[Hunter+M]

I don't know.  I think it's been around for a while.  And the frustrations Ng thing is that Sky know it's available in the street, including both next door houses (one of which is through the wall!).  So it's not as if they can't be aware that there is fibre in the street.

They just made excuses, in a " computer says no" manner.

[TimmyBGood]

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@Hunter+M wrote:

They just made excuses, in a " computer says no" manner.

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Realistically a call centre script reader can only do what their software platform permits.