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Discussion topic: Frequent internet drop out

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This message was authored by Frustrated669 This message was authored by: Frustrated669

Frequent internet drop out

Over the last few weeks my internet service has been dropping out several times a day

 

here is my router  stats following the most recent drop out today

 

regards 

 

Frustrated669_0-1711219680628.png

 

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Frequent internet drop out

Posted by a Superuser, not a Sky employee. Find out more

@Frustrated669  Can see that you have a rasied noise margin in the downstream that should be 6.0 and is sitting at 9.3. Was it yourself that restarted the router or did the router restart itself?



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Frustrated669
Topic Author
This message was authored by Frustrated669 This message was authored by: Frustrated669

Re: Frequent internet drop out

No the router did this on its own 

 

here are the most recent stats

 

it seems to have a high number of collision packets And a high noise margin

 

Frustrated669_1-1711274279388.png

 

This message was authored by Highlinder This message was authored by: Highlinder

Re: Frequent internet drop out

Posted by a Superuser, not a Sky employee. Find out more

@Frustrated669  When it happens do all of the lights on the router go out or does the power light turn red?



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Frustrated669
Topic Author
This message was authored by Frustrated669 This message was authored by: Frustrated669

Re: Frequent internet drop out

When this happens the power light stays green but the others go out

 

This message was authored by Highlinder This message was authored by: Highlinder

Re: Frequent internet drop out

Posted by a Superuser, not a Sky employee. Find out more

@Frustrated669 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

 

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 



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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Frequent internet drop out

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Frustrated669  an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Addie15 This message was authored by: Addie15

Re: Frequent internet drop out

Posted by a Sky employee

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

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