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Discussion topic: Freezing picture

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This message was authored by: Wayne42

Freezing picture

Trying to watch football and picture keeps freezing and the sound has gone off

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This message was authored by: Chrisee

Re: Freezing picture

Posted by a Superuser, not a Sky employee. Find out more

@Wayne42 most likely issue is insufficent bandwidth to stream the foorball which uses more data than most other video streams in watching in. UHD. If your device is using WiFi that is a common cause of this type of issue.

 

Poor WiFi coverage is probably the most common question we get in the forum. In many homes a single Sky hub cannot provide a usable wifi signal in every room due to the layout and type of construction of the property especially in older homes. Assuming the hub is in the best possible position which is out in the open on a surfsce then the only answer is additional wifi sources. 

Your choice.is to either buy Sky's add-on WiFi Max bundle which can supply up to 3 extenders see https://www.sky.com/help/articles/sky-wifi-max or buy your own wifi system and use that instead of the Sky hub's WiFi.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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