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Discussion topic: Fix incomplete

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Paula55
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This message was authored by Paula55 This message was authored by: Paula55

Fix incomplete

‎30 Dec 2024 06:13 PM

Engineer came Saturday could not fix the problem that was outside. Needed to leave on system for a 2 man fix but I've heard nothing and still not working. Your website says no known issues in the area but there clearly is and confirmed by an engineer. Please update me and fix asap.

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TimmyBGood
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Superuser
This message was authored by TimmyBGood This message was authored by: TimmyBGood Answer

Re: Fix incomplete

‎30 Dec 2024 07:18 PM - last edited: ‎30 Dec 2024 07:19 PM

Posted by a Superuser, not a Sky employee. Find out more
@Paula55 wrote:

Your website says no known issues in the area but there clearly is and confirmed by an engineer. 

A fault on the individual circuit to your address would not show up as an area issue (which is defined as something affecting multiple households: the choice of wording on the website is unfortunate)

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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Daniel0210
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Superuser
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Fix incomplete

‎30 Dec 2024 06:59 PM

Posted by a Superuser, not a Sky employee. Find out more

@Paula55 
In case you’re not aware you aren’t directly contacting Sky Customer Services on here. We are mainly customers trying to help other customers.

 

Give Sky a call to see if they have an update regarding a new appointment. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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TimmyBGood
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Superuser
This message was authored by TimmyBGood This message was authored by: TimmyBGood Answer

Re: Fix incomplete

‎30 Dec 2024 07:18 PM - last edited: ‎30 Dec 2024 07:19 PM

Posted by a Superuser, not a Sky employee. Find out more
@Paula55 wrote:

Your website says no known issues in the area but there clearly is and confirmed by an engineer. 

A fault on the individual circuit to your address would not show up as an area issue (which is defined as something affecting multiple households: the choice of wording on the website is unfortunate)

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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Lisa9832
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This message was authored by Lisa9832 This message was authored by: Lisa9832

Re: Fix incomplete

‎30 Dec 2024 08:31 PM

We are having the same issues

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