3

This discussion topic has been answered Discussion topic: Fix incomplete

Reply
Answered - Go to Answer
Avatar for Paula55
Level 1 icon
What's this?
This message was authored by: Paula55

Message posted on ‎30 Dec 2024 06:13 PM

Fix incomplete

Engineer came Saturday could not fix the problem that was outside. Needed to leave on system for a 2 man fix but I've heard nothing and still not working. Your website says no known issues in the area but there clearly is and confirmed by an engineer. Please update me and fix asap.

Report post
Post 1 of 4
411 Views
0 Likes
Reply
View answer in the context of this discussion

Best Answers
Avatar for TimmyBGood
Level 16 icon
What's this?
Superuser
This message was authored by: TimmyBGood Answer

Message posted on ‎30 Dec 2024 07:18 PM - last edited: ‎30 Dec 2024 07:19 PM

Re: Fix incomplete

Posted by a Superuser, not a Sky employee. Find out more
@Paula55 wrote:

Your website says no known issues in the area but there clearly is and confirmed by an engineer. 

A fault on the individual circuit to your address would not show up as an area issue (which is defined as something affecting multiple households: the choice of wording on the website is unfortunate)

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

View this Answer within the discussion

Report post
Post 3 of 4
386 Views
Reply

Did this answer not help you?
Reply

All Replies

Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎30 Dec 2024 06:59 PM

Re: Fix incomplete

Posted by a Superuser, not a Sky employee. Find out more

@Paula55 
In case you’re not aware you aren’t directly contacting Sky Customer Services on here. We are mainly customers trying to help other customers.

 

Give Sky a call to see if they have an update regarding a new appointment. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Report post
Post 2 of 4
394 Views
Reply
Avatar for TimmyBGood
Level 16 icon
What's this?
Superuser
This message was authored by: TimmyBGood Answer

Message posted on ‎30 Dec 2024 07:18 PM - last edited: ‎30 Dec 2024 07:19 PM

Re: Fix incomplete

Posted by a Superuser, not a Sky employee. Find out more
@Paula55 wrote:

Your website says no known issues in the area but there clearly is and confirmed by an engineer. 

A fault on the individual circuit to your address would not show up as an area issue (which is defined as something affecting multiple households: the choice of wording on the website is unfortunate)

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Report post
Post 3 of 4
387 Views
Reply

Did this answer not help you?
Avatar for Lisa9832
Level 1 icon
What's this?
This message was authored by: Lisa9832

Message posted on ‎30 Dec 2024 08:31 PM

Re: Fix incomplete

We are having the same issues

Report post
Post 4 of 4
356 Views
0 Likes
Reply
Reply
Answered - Go to Answer