Firbre broadband installation

[Drazo]

I live in an apartment block who have had fibre broadband infrastructure installed by City Fibre. Sky keep sending a BT oepn reach engineer out to connect me but each time they say they cannot do it. I have tried to call sky to get them to order the installation with City fibre (they are a supplier) and keep getting passed from one dept to another. Does anyone know a short cut?

[jamesn123]

Hi @Drazo 

Thats an odd one. When you run a check as a new customer on the sky.com site does it show as Openreach or City Fibre?

Also if you check the City Fibre website directly, does it show availability for your address?

[Dazzasky]

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@Drazo wrote:

I live in an apartment block who have had fibre broadband infrastructure installed by City Fibre. Sky keep sending a BT oepn reach engineer out to connect me but each time they say they cannot do it. I have tried to call sky to get them to order the installation with City fibre (they are a supplier) and keep getting passed from one dept to another. Does anyone know a short cut?

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Why don't you order via the CityFibre website. You may find it easier @Drazo