Fibre

[MrsChar101]

Hello 

I have reported this previously however since fibre has been installed our internet is absolutely shocking! 
the connection always fails, TVs are rubbish and also turn off. 
when I'm on my phone, connection is lost! 

I just want to go back to how it was before. 
can the fibre be removed. 

[Daniel0210]

@MrsChar101 

You haven't reported it previously on here. You can't revert back to copper provided broadband if that's what you mean.

[Chrisee]

@MrsChar101 short answer is no tiu cannot revert from full fibre to partial fibre. In practice it is extremly rare thst the fibre broadband connection is the issue it is far more commonly the WiFi connection in the home. This can happen because the hub has been moved during the switch or on occasions if you hhave git a new white hub and you have Sky Q boxes. Do either of these apply in your case?

[Me134]

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@MrsChar101 wrote:

Hello 

I have reported this previously however since fibre has been installed our internet is absolutely shocking! 
the connection always fails, TVs are rubbish and also turn off. 
when I'm on my phone, connection is lost! 

I just want to go back to how it was before. 
can the fibre be removed. 

---

Have you ran the broadband and wifi checker to make sure there's not an actual fault, rather than it being perhaps a poor internal wifi signal?

Have a look at the following to see if they can resolve your problem easily.

https://www.sky.com/servicechecker
https://www.sky.com/help/articles/broadband-diagnostic-start
https://www.sky.com/help/articles/broadband-speeds-explained
https://www.sky.com/help/articles/broadband-tips-when-working-from-home