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Discussion topic: Fibre outage issue AB22 24 June

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This message was authored by: LynMags

Message posted on ‎24 Jun 2024 07:36 PM

Fibre outage issue AB22 24 June

Reported issue with fibre broadband AB22 area.  Have no connection, spoke to Sky & it's an openreach issue as PON light red 

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This message was authored by: JPR007

Message posted on ‎24 Jun 2024 07:38 PM

Re: Fibre outage issue AB22 24 June

@LynMags If the fault has been reported to Openreach and they're working on it there isn't a lot else you can do but wait...

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This message was authored by: Daniel0210

Message posted on ‎24 Jun 2024 07:49 PM

Re: Fibre outage issue AB22 24 June

Posted by a Superuser, not a Sky employee. Find out more

@LynMags 
The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).


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