Discussion topic: Fibre outage issue AB22 24 June

This message was authored by: LynMags · ‎24 Jun 2024

Reported issue with fibre broadband AB22 area. Have no connection, spoke to Sky & it's an openreach issue as PON light red

This message was authored by: JPR007 · ‎24 Jun 2024

@LynMags If the fault has been reported to Openreach and they're working on it there isn't a lot else you can do but wait...

----------------------------------------------------------------------------------------------------------------------------------------------
Zen Superfast (FTTC), Fritzbox 7530, Sky Q 2TB UHD v3 (x1), Sky Q Mini (x2), Alienware Area 51-M, Panasonic TX-65HZ1000B, Denon AVR-X6300H, B&W CM8 S2, B&W CM1 S2 (x2), B&W CM Centre S2, REL S3 SHO (x2), Panasonic TX-P42G30B, Monitor Audio RS6, Marantz PM7001 KI, Denon HEOS 1 HS2 (x2), B&W P7, iPad Pro 12.9" (5th Gen), iPhone 14 Pro Max, iPad Mini 6 (work)

** No - I have nothing to do with Sky **

This message was authored by: Daniel0210 · ‎24 Jun 2024

@LynMags
The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Fibre outage issue AB22 24 June

Fibre outage issue AB22 24 June

All Replies

Re: Fibre outage issue AB22 24 June

Re: Fibre outage issue AB22 24 June

Was this discussion not helpful?

Search Sky Community

Start a new discussion