Fibre line activated by sky but didn't receive my hub yey

[Ciara]

I joined sky broadband on Monday 25th September, and I received a text message to say the line would be activated on September 28th. When I track my order it says this has been completed but I've one major problem, I haven't received a sky hub.

I am now without internet and require it for work purposes. The line should not have been activated by sky when I do not have the sky hub to set it up. Can you please advise?

[cookiemonsteruk]

@Ciara 

Do you have other means of contacting sky

Call them on 150 from your sky landline or

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

Otherwise we can escalate it to sky for you

[Ciara]

@cookiemonsteruk I have tried contacting them but they are closed.

I don't have sky talk and there is no one online to help me either.

I didn't think the fibre line would go active when I hadn't received my hub so my current internet is off now therefore I have none at all.

Thanks for your reply.

[cookiemonsteruk]

@Ciara 

Would you like me to escalate this to sky. In this way a red and blue chat bubble will appear hopefully tomorrow so you can engage in an online chat