Discussion topic: Fibre installation incomplete

This message was authored by Meg-ano This message was authored by: Meg-ano

Fibre installation incomplete

Engineer couldn’t complete the outside work for full fibre on the 15th due to him not having a cherry picker.. i’ve not heard anything from Sky or openreach about rescheduling to install it so i’m currently without any internet i’m paying for and internet i was told would go live on the 15th.




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This message was authored by Chrisee This message was authored by: Chrisee

Re: Fibre installation incomplete

Posted by a Superuser, not a Sky employee. Find out more

@Meg-ano getting a cherry picker to your site will inevitably take time so you can expect a delay of days or a couple of weeks. You can call Sky and ask but often Openreach cannot give them a firm date as it depends on local availability.


You will be paid compensation once the job is complete see Customer Auto-Compensation | Sky Help | Sky.com

65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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