Fibre installation delayed

[DRN]

Hi 

New to the community.

Today was FTTP phase 2 installation and activation day 8-1 slot.

I was out for a while while an Sky engineer came and as we had thought the engineer will Place the ONT near the Openreach existing master socket of FTTC broadband line.
The engineer did not explain properly why she couldn't so we took some time to decide where to put ONT box.So she left saying she would come later may,it could be around 5 pm.So we waited and waited and waited.5:30 pm and she didn't come.Rang customer service and they said no report has been submitted by engineer and that she will not come.The staff member said it needed to be booked again after 2 weeks.
I requested as it was not our fault and we were told that she will come today,we should get priority and get earlier date.The staff member was trying to blame us saying engineer came and left,

so as I did not have any option I had to accept to be on the back of the queue.

Any feedback,suggestions welcome.I was very unhappy.

[Chrisee]

@DRN are you sure the engineer was from Sky as normally they get staus reports from their staff pretty quickly but if the engineer was from Openreach or one of their sub-contractors they get the reports overnight. i would call Sky tomorrow by which time they will know more. The job will need to re-booked which will take a while.

Each job is timed and it sounds like the engineer ran out of time which can happen when there is a long discussion. The ONT nedds to be placed near a power outlet and normally has to be on the wall the grey external Customer Supply Point is mounted. This page explains more https://www.openreach.com/help-and-support/full-fibre-broadband-installation-checklist