Discussion topic: Fibre connection - BT say my area is ready and Sky should have been in touch with regard to fitting

This message was authored by: KimOH · ‎09 Apr 2025

A BT/EE representative called and asked if I had had a grey box fitted as yet as our area is now ready for the same and it needs to be done as soon as possible whilst it is free. I have not received anything from Sky in this regard, why?

This message was authored by: GD1 · ‎09 Apr 2025

@KimOH Have you spoken to Sky?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: peter-marlow+1966 · ‎09 Apr 2025

Use your my sky app go on the broadband section and do a check for broadband in your area if full fibre is available then contact sky as to what one you want, as far as I know sky don't contact customers at the moment

P c marlow

This message was authored by: KimOH · ‎10 Apr 2025

I have tried to check on my Sky app but only getting how much they charge to upgrade, don't want to pay if it is supposed to be free. I will try and ring them but unfortunately I work long hours.

Discussion topic: Fibre connection - BT say my area is ready and Sky should have been in touch with regard to fitting

Fibre connection - BT say my area is ready and Sky should have been in touch with regard to fitting

All Replies

Re: Fibre connection - BT say my area is ready and Sky should have been in touch with regard to fitt

Re: Fibre connection - BT say my area is ready and Sky should have been in touch with regard to fitt

Re: Fibre connection - BT say my area is ready and Sky should have been in touch with regard to fitt

Was this discussion not helpful?

Search Sky Community

Start a new discussion