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Discussion topic: Fibre cable vandalism

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This message was authored by: billyfraser1993

Message posted on ‎05 Sep 2026 04:26 PM

Fibre cable vandalism

The cable that goes from inside my house to outside along the wall down an alleyway is only 4 foot off the ground and has been ripped off the wall my broadband has been acting up and it's a potential choking hazard to public
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Avatar for caesarome
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Message posted on ‎05 Sep 2026 04:34 PM

Re: Fibre cable vandalism

Posted by a Superuser, not a Sky employee. Find out more

@billyfraser1993 

Have you reported this to Sky so they can inform Openreach or Cityfibre ?

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Message posted on ‎05 Sep 2026 04:38 PM

Re: Fibre cable vandalism

I tried the chat help but it won't connect me to a human I can't call them as I'm deaf 😂 is there another way of sorting the issue out. Thanks
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Message posted on ‎05 Sep 2026 04:39 PM

Re: Fibre cable vandalism

Posted by a Superuser, not a Sky employee. Find out more

@billyfraser1993 

If you get yourself registered with Sky's accessibility team there will then be additional contact options that will be there for you to use that do not involve calling:

 

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

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Message posted on ‎05 Sep 2026 04:40 PM

Re: Fibre cable vandalism

Posted by a Superuser, not a Sky employee. Find out more

@billyfraser1993  If not already you should register with the accessibility team who have a range of contact options  https://www.sky.com/help/accessibility-information

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎05 Sep 2026 05:01 PM

Re: Fibre cable vandalism

Posted by a Superuser, not a Sky employee. Find out more
@billyfraser1993 wrote:
 it's a potential choking hazard to public

https://www.openreach.com/help-and-support/damage-health-and-safety 

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