Fibre Install - Permission Needed

[skydave3]

Hi I have a fibre order in progress, and due to there not being any underground ducting the shared driveway (herringbone) will need to be dug for the ducting to go through. The engineer said they would install a swith box so everyone else in the cul de sac would be ablt o come off it when they wanted fibre in the future.

I am now waiting for Openreach to contact the neighbours for permission to dig. I've spoken to them all and explained the situation and they all seemed on board but I wondered how they are contacted? Is it a call, a letter or knock at the door in person contact? I don't want to have to keep pestering them to make sure they've sent back what they need too but if they have to send something back in a set time period I may have to. Not to mention next door is now in a home and the ladies daughter comes by  every other day and one of the other neighbours are moving in November.

Also if for some reason it didn't/couldn't go ahead I am hoping I would just stay on and keep my current copper connection?

If you made it this far thank you 🙂

[jamesn123]

Hi @skydave3 

Its usually done via a wayleave which would be sent in letter form to any land owner affected. They would need to fill this out and send it back to Openreach.

As for your existing connection, yes until permission can be had and work commenced you would just remain on your copper connection. 

[skydave3]

Thanks for the reply James. So when they send these wayleaves, do you know if there is a time period on when they need to be sent back by? I signed the engineers tablet when he was here so I'm guessing I won't get one of these letters so I know that the neighbours would have received theres?

[jamesn123]

@skydave3 

Unfortunately I do not know the exact details on timescales etc. The Openreach site may answer some of your questions on it; https://www.openreach.com/help-and-support/obtaining-wayleaves

If it doesnt you could also use the contact form on Openreaches site to see if they can answer any questions on it.

[skydave3]

Do you have a link to the Openreach contact form as I can't find anything on their site. I just wish you could call them but you can't apparently.

I would just love to be able to talk to someone who could update or give progress on the process, as just getting messages from Sky with basic details isn't very helpful.

[skydave3]

I also haven't been able to find any posts online with anyone in the same or similar position as myself either which is frustrating.

[Stag123]

@skydave3 were you able to get this resolved?

im currently in the same position you were and wonder what the timescales will be like 

[skydave3]

Hey @Stag123 yeah I'm all setup with fibre now. I first put the order in mid September and was connected on the 31st December.

Once they had the signed wayleaves they came and did the ducting within a couple of weeks. And then just had to wait for the engineer to come hook it all up. 

Just make sure to chase any neighbours up so they can get their forms signed and sent back ASAP. 

[Stag123]

Thank you, I'm not sure which neighbours or who openreach need to contact but I've mentioned to my neighbours that work might be needed.

Hopefully it's all sorted fairly soon. 

[skydave3]

You can always contact your ISP along the way and they can check if there are any outstanding forms waiting to be returned. They can also tell you which house number is outstanding so you can then chase them up. 

Hope you don't have to wait too long. 

[Stag123]

Brilliant, thanks. I'll give them a week or so then start to chase them up.