Fibre Cable fell

[p4ckie00]

Hi, 

The fibre cable has fallen from the pole and is across the lawn! Broadband is still up but danger

Thanks

Patrick

[FLC]

https://www.openreach.com/help-and-support/damage-health-and-safety

[p4ckie00]

I'm unsure if Openreach operate ROI fibre cables

[Daniel0210]

@p4ckie00 

They don't. You may have to see if NBI (National Broadband Ireland) have a similar reporting mechanism otherwise you'll need to call Sky Ireland. 

[p4ckie00]

I can't call, only the 0333 number appears on the help page and I can't prompt the ROI number to come up by changing the flag. I call and it says it's not recognised

[Daniel0210 · Accepted solution]

@p4ckie00 

Change it back to the UK flag then change it back again. It should provide a dedicated 0818 ROI number. (I'm not sure when the call centre closes. They don't operate the same hours as the UK). 

https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The posting of full phone numbers isn’t permitted on the forum.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.